Contact

Deciding between two sizes, or wondering where a package has got to? Send us a message and someone on our team will get back to you.

Reach us here

We're reachable twelve hours a day on weekdays, so most questions are answered the same day they're asked.

Before you order

Sizing and fit
The single most useful thing you can ask us. Tell us the size you normally wear and which brand it came from, plus what you're deciding between. We'll give you a straight answer — including when it's "this runs small, size up" or "this isn't the cut you're describing."

Fabric and feel
Composition, weight, how a piece drapes, whether it's opaque in daylight, how it handles a Charlotte summer versus an air-conditioned office. These are the things that decide whether something works, and they're what a product photo can't tell you.

Care and washing
How a piece launders, whether it holds its shape, what it looks like after twenty washes rather than one.

You'll hear back from someone who has handled the garment. We'd genuinely rather talk you out of the wrong size than process the return afterward.

After you've ordered

Tracking your package
Your tracking number is emailed to you once the order ships. Allow 24 to 48 hours for the first scan to appear, and expect a few quiet days in transit — neither means anything has gone wrong.

If it stops moving, or tracking says delivered when nothing arrived, send us your order number. We'll open the investigation with the carrier ourselves rather than sending you to chase them.

Returns and refunds
Message us before shipping anything back and we'll send the correct return address and a reference number. You have 30 days from delivery. Conditions are set out in our Returns policy.

Damaged, defective or wrong item
A photo and your order number is all it takes. You choose a replacement or a full refund, we cover the return shipping, and you won't have to make a case for it.

Everything else
Press, collaborations, or feedback on the site — same address, and we'll pass it along.

Getting a quicker reply

Lead with your order number. It's at the top of your confirmation email. Without it we're searching by name and email, which typically costs a day.

Attach a photo for anything visual. Damage, a wrong item, a question about color or fit — an image resolves in seconds what a paragraph often can't.

Our policies

• Shipping Information — processing times, tracking, lost or damaged packages
• Returns & Refunds — your 30-day window and how refunds work
• Privacy Policy — what we collect, why, and your rights over it
• Terms of Service — the terms your purchase is made under

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Business information

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The Casovina team