Shipping Policy
Shipping Policy
Shipping Information
At Casovina, we strive to deliver every order as quickly and securely as possible. Please review the information below regarding processing times, shipping estimates, and important delivery details before placing your order.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed. Processing takes place Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and dispatched, you'll receive a shipping confirmation email containing your tracking information.
Estimated Delivery Time
- Processing Time: 1–3 Business Days
- Transit Time: 8–12 Business Days
- Total Estimated Delivery: 9–15 Business Days
Delivery estimates begin once your order has been shipped and are provided as general guidelines. Actual delivery times may vary depending on your location, carrier operations, customs clearance (where applicable), weather conditions, and seasonal demand.
Shipping Rates
We proudly offer FREE Standard Shipping on all orders. No minimum purchase is required.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to become active after shipment.
You can track your shipment anytime through our Track Your Order page.
Shipping Address
Please ensure your shipping address is complete and accurate before completing your purchase. If you notice an error after placing your order, contact us immediately at support@casovina.com. While we'll do our best to assist, address changes can't be guaranteed once an order has entered processing.
Incorrect or Undeliverable Addresses
Customers are responsible for providing accurate shipping information. Orders returned or undelivered due to an incorrect, incomplete, or invalid address may not qualify for a refund. Additional shipping charges may apply if reshipment is requested.
Shipping Delays
Although we work hard to deliver every order on time, delays caused by shipping carriers, customs authorities, severe weather, transportation disruptions, or other events outside our control may occasionally occur. These delays do not qualify for order cancellation or compensation once the shipment has been dispatched.
High-Demand Seasons
During holidays, promotional events, and peak shopping seasons, processing and delivery times may be longer than usual due to increased carrier volume. We recommend placing orders early whenever possible if you need your items by a specific date.
Lost, Delayed, or Stolen Packages
Casovina isn't responsible for packages marked as delivered by the shipping carrier. If you believe your package has been lost or stolen after delivery, please contact the shipping carrier directly to open an investigation. If shipping protection was purchased during checkout, claims may be submitted according to the protection provider's terms.
Damaged Shipments
If your order arrives damaged, please contact us within 10 days of delivery and include clear photos of both the product and its packaging. We'll review your request and work quickly to provide an appropriate resolution.
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer and aren't included in the purchase price or shipping cost.
Need Assistance?
If you have any questions regarding your shipment, our customer support team is happy to help.
Our support team is available:
Monday–Friday: 9:00 AM – 7:00 PM
Contact
Casovina LLC
6158 Willow Creek Drive, Charlotte, NC 28210, United States
Email: support@casovina.com