Privacy Policy

Privacy Policy

This Privacy Policy explains how Casovina, a brand operated by Casovina LLC ("the Site," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit our website or make a purchase.

Contact

If you have questions about this policy or our privacy practices, or would like to file a complaint, please reach out to us:

Casovina LLC
6158 Willow Creek Drive, Charlotte, NC 28210, United States
Email: support@casovina.com

Information We Collect

When you use our site, we gather information about your device, how you interact with the site, and details needed to process your orders. We may also collect information you share with us when contacting customer support. Below is a breakdown of what we collect and why:

Device Information

• Why we collect it: to display the site correctly and analyze usage so we can improve it
• How it's collected: automatically, via cookies, log files, and similar tracking technologies
• Who it's shared with: our platform provider, Shopify
• What's included: browser type, IP address, time zone, cookie data, viewed pages/products, search terms, and general site interactions

Order Information

• Why we collect it: to fulfil your order, process payment, arrange shipping, send confirmations, screen for fraud, and (where you've consented) share relevant offers
• How it's collected: directly from you
• Who it's shared with: Shopify
• What's included: name, billing/shipping address, payment details, email, and phone number

Customer Support Information

• Why we collect it: to assist you when you reach out for support
• How it's collected: directly from you

Minors

Our site is not intended for anyone under the age of 16, and we don't knowingly collect personal information from children. If you believe your child has shared personal data with us, please contact us using the details above so we can delete it.

Sharing Your Information

We share personal information with service providers who help us run our store and fulfil orders, including:

• Shopify, our e-commerce platform (see Shopify's privacy policy: shopify.com/legal/privacy)
• Authorities or third parties where required by law, subpoena, or to protect our legal rights

Advertising

We use your information to show you ads and offers we think may interest you. This includes:

• Google Analytics, to understand site usage (google.com/policies/privacy — opt-out available at tools.google.com/dlpage/gaoptout)
• Sharing data about your site activity and purchases with advertising partners, sometimes via cookies or similar technology
• Shopify Audiences, which may show our ads to shoppers on other Shopify stores who might be interested in similar products, using information about your purchases and email

For more on targeted advertising, see the Network Advertising Initiative (networkadvertising.org) or opt out via the Digital Advertising Alliance at optout.aboutads.info.

How We Use Your Information

We use your data to sell and ship products, process payments, and keep you informed about new offers and products.

Legal Basis for Processing (EEA Residents)

If you're in the European Economic Area, we rely on the following legal bases under GDPR: your consent, performance of our contract with you, compliance with legal obligations, protecting vital interests, public interest tasks, or our legitimate business interests (balanced against your rights).

Data Retention

We keep your information as long as needed for our records, unless you ask us to delete it — see "Your Rights" below.

Automated Decision-Making

EEA residents have the right to object to purely automated decisions that significantly affect them. Our payment processor uses limited automated fraud-prevention measures, including temporary IP and card blacklisting after repeated failed transactions — these don't have a significant legal effect on you.

Selling of Personal Information

Under the California Consumer Privacy Act of 2018 ("CCPA"), our Site does sell personal information, as that term is broadly defined under the law.

Your Rights — GDPR (EEA Residents)

You can request access to, correction of, deletion of, or portability of your personal data by contacting us. Your data may be processed and stored outside the EEA, including in the United States, in line with Shopify's GDPR safeguards (help.shopify.com/en/manual/your-account/privacy/GDPR).

Your Rights — CCPA (California Residents)

You have the right to know what personal information we hold about you, request its correction, deletion, or portability, and to designate an authorized agent to submit these requests on your behalf. Contact us using the details above to exercise these rights.

Cookies

We use cookies — small files stored on your device — for functionality, performance, advertising, and content purposes. Cookies help remember your preferences and improve your browsing experience. Some cookies are session-based (expire when you close your browser) and others are persistent (lasting from 30 minutes up to two years). You can manage cookies through your browser settings, though this may affect site functionality. Blocking cookies may not fully stop data sharing with advertising partners — see the "Advertising" section for opt-out options.

Do Not Track

Because there's no consistent standard for responding to "Do Not Track" browser signals, we don't currently alter our practices based on them.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for legal/operational reasons.

Complaints

If you'd like to file a complaint, contact us using the details above. If unsatisfied with our response, you may also lodge a complaint with your local data protection authority.